1. Introduction
AivaFleet ("we", "our", or "us") provides fleet management, vehicle tracking, and related mobile applications. This Privacy & Policy explains what information we collect, how we use it, and the choices you have when you use our website, dashboard, and mobile apps (collectively, the "Services").
By using our Services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect information in a few different ways depending on how you interact with AivaFleet:
- Account information — name, email address, phone number, and company details provided when you sign up or request a demo.
- Location & tracking data — GPS coordinates, routes, trip history, and vehicle telemetry collected through our IoT devices and mobile apps.
- Device information — app version, device type, and operating system, used to keep our mobile apps running smoothly.
- Usage data — pages visited, features used, and general interaction data that helps us improve the platform.
- Communications — messages you send us through the contact form, email, or support channels.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the fleet tracking and mobile app services.
- Show real-time vehicle and trip data on your dashboard.
- Send trip notifications, delivery confirmations, and service-related alerts.
- Respond to support requests and demo bookings.
- Improve our products, fix bugs, and develop new features.
- Meet legal, regulatory, and security obligations.
4. Sharing of Information
We do not sell your personal information. We only share data with third parties in the following situations:
- With service providers who help us operate the platform (e.g. hosting, mapping, and analytics providers), under agreements that protect your data.
- Within your own organization — fleet managers and account admins can view tracking data for vehicles and drivers under their account.
- When required by law, such as in response to a valid legal request.
- In connection with a merger, acquisition, or sale of assets, where user data may be transferred as part of the transaction.
5. Data Security
We use industry-standard safeguards — including encryption in transit, access controls, and regular security reviews — to protect your information from unauthorized access, loss, or misuse. No system is completely secure, but we work continuously to keep your data safe.
6. Data Retention
We retain account and tracking data for as long as your account is active or as needed to provide the Services. You can request deletion of your data at any time by contacting us, subject to any legal or contractual retention requirements.
7. Your Rights & Choices
Depending on where you are located, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Opt out of non-essential communications at any time.
8. Children’s Privacy
Our Services are intended for business use and are not directed at children. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy & Policy from time to time to reflect changes in our practices or for legal reasons. We’ll post the updated version on this page with a revised "last updated" date.
10. Contact Us
If you have any questions about this Privacy & Policy or how we handle your data, reach out to us at info@aivafleet.com or +92-311 5826406.